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Frequently asked questions

What is the return policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.

Are any purchases final sale?

We are unable to accept returns on certain items such as custom made products. These will be carefully marked before purchase.

When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Where are your products manufactured?

Each item is meticulously crafted right here in our own workshop, ensuring the highest quality, attention to detail, and a personal touch that sets us apart. By keeping our production local, we're not only supporting the community but also ensuring that every product that leaves our shop meets our exacting standards.

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Do you do bulk orders?

Yes, we do offer bulk orders! Whether you're stocking up for an event, a business, or a special project, we’re happy to accommodate your needs.

Simply send us an email at russhiett@rh-customengraving.com with the details of your order, and we’ll get back to you with all the information you need to get started. We offer competitive pricing, fast turnaround, and of course, the same high-quality craftsmanship you know and love.